Ordered from speed parts?? I Need Radius Rods

46901 · 5/6/15, 4:05 PM

A few weeks ago I ordered 5 - 3/4 x 15 inch and 4 - 1/2 x 12.5 inch radius rods from Speed Parts. Today I find out that they CANCELLED my order because when I learned that I'd be waiting 2 weeks for my parts (after I had them 2 day shipped to me) which I found out the day they should have been delivered when I called them. The guy who has the personality of a sack of hammers cancelled my order because in my frustration I said "that's fine" and got off the phone to continue working on whatever I was working on. Seriously unorganized is my experience with Speed Parts. SO if anyone is making radius rods PM me needing them PDQ.

bobbyd · 5/6/15, 5:32 PM

Call me

913-768-1017

Bob Douglas

TFortune39 · 5/6/15, 6:53 PM

I order mine from rod end supply and have always gotten them in a timely manner.

46901 · 5/6/15, 7:23 PM

Mr Douglas is more than helpful. Will have everything I need on its way soon!

Jrp4554 · 5/6/15, 9:22 PM

Wow. That's sad to hear. It wasn't like that when Larry owned it.

rmbracing · 5/6/15, 9:43 PM

I have tried to reach them at least a dozen times over the past year and have never gotten a return call. Don't understand how anyone can stay in business with that kind of customer service

46901 · 5/6/15, 10:05 PM

The woman I spoke with today was apologetic, she was kind and I must give credit to that. However it abruptly changed when I was accused of hanging up on who I assume is her son resulting in the cancelling of my order. I did have to hang up while on hold for Mr. Douglas but I think an 84 year old grand mother trumps race car parts! haha

SteveB31 · 5/6/15, 10:10 PM

Call Rod end Supply. I ordered some Monday AM via fax, and they arrived Wednesday AM as always. Rod end Supply makes them stocks them ,and supports open Wheel racing. No BS- just get your parts and they have good parts.

46901 · 5/6/15, 10:19 PM

I called rod end supply after 5 o'clock and the guy was more than helpful. Will be doing ALL the business I can with this man. Great service.

bobby01 · 5/7/15, 8:35 AM

Rod End Supply in my opinion is the only place to buy tubes. Besides rod ends(having every configuration know to man kind) swedge tubes he has a wide array of other quality products like torsion bars and levers, birdcages and bearings and a big list of other race hardware. Great products, first class service and a guy with a company that really supports all racing.
Bobby Layne

5/7/15, 8:35 AM	#10 Re: Ordered from speed parts?? I Need Radius Rods
bobby01 Member Join Date: Nov 2011 Posts: 128	Rod End Supply in my opinion is the only place to buy tubes. Besides rod ends(having every configuration know to man kind) swedge tubes he has a wide array of other quality products like torsion bars and levers, birdcages and bearings and a big list of other race hardware. Great products, first class service and a guy with a company that really supports all racing. Bobby Layne _________________________________________________ Last edited by bobby01; 5/7/15 at 8:46 AM. Reason: I can,t spell.

5/6/15, 4:05 PM	#1 Ordered from speed parts?? I Need Radius Rods
46901 Member Race Count This Year: 8 Join Date: Mar 2015 Posts: 29	A few weeks ago I ordered 5 - 3/4 x 15 inch and 4 - 1/2 x 12.5 inch radius rods from Speed Parts. Today I find out that they CANCELLED my order because when I learned that I'd be waiting 2 weeks for my parts (after I had them 2 day shipped to me) which I found out the day they should have been delivered when I called them. The guy who has the personality of a sack of hammers cancelled my order because in my frustration I said "that's fine" and got off the phone to continue working on whatever I was working on. Seriously unorganized is my experience with Speed Parts. SO if anyone is making radius rods PM me needing them PDQ.

5/6/15, 5:32 PM	#2 Re: Ordered from speed parts?? I Need Radius Rods
bobbyd Member Join Date: Oct 2009 Posts: 53	Call me 913-768-1017 Bob Douglas

5/6/15, 6:53 PM	#3
TFortune39 Member Join Date: Mar 2013 Posts: 53	I order mine from rod end supply and have always gotten them in a timely manner.

5/6/15, 7:23 PM	#4 Re: Ordered from speed parts?? I Need Radius Rods
46901 Member Race Count This Year: 8 Join Date: Mar 2015 Posts: 29	Mr Douglas is more than helpful. Will have everything I need on its way soon!

5/6/15, 9:22 PM	#5
Jrp4554 Senior Member Join Date: Mar 2009 Posts: 882	Wow. That's sad to hear. It wasn't like that when Larry owned it.

5/6/15, 9:43 PM	#6
rmbracing Member Join Date: Nov 2012 Posts: 11	I have tried to reach them at least a dozen times over the past year and have never gotten a return call. Don't understand how anyone can stay in business with that kind of customer service

5/6/15, 10:05 PM	#7 Re: Ordered from speed parts?? I Need Radius Rods
46901 Member Race Count This Year: 8 Join Date: Mar 2015 Posts: 29	The woman I spoke with today was apologetic, she was kind and I must give credit to that. However it abruptly changed when I was accused of hanging up on who I assume is her son resulting in the cancelling of my order. I did have to hang up while on hold for Mr. Douglas but I think an 84 year old grand mother trumps race car parts! haha

5/6/15, 10:10 PM	#8 Re: Ordered from speed parts?? I Need Radius Rods
SteveB31 Member Join Date: Nov 2009 Posts: 203	Call Rod end Supply. I ordered some Monday AM via fax, and they arrived Wednesday AM as always. Rod end Supply makes them stocks them ,and supports open Wheel racing. No BS- just get your parts and they have good parts.

5/6/15, 10:19 PM	#9 Re: Ordered from speed parts?? I Need Radius Rods
46901 Member Race Count This Year: 8 Join Date: Mar 2015 Posts: 29	I called rod end supply after 5 o'clock and the guy was more than helpful. Will be doing ALL the business I can with this man. Great service.