View Single Post
9/29/08, 5:36 PM   #8
Re: The Truth about the Winchester Ticket Experience
BIGEBUDMAN
Posts: n/a
 

Quote:
Originally Posted by R. J. Scott View Post
I am the race track official who "BigBudMan" talked about. It is very simple, he tried to use a rain check from the Thursday Night USAC race (a race that was NOT rained out). His ticket was a green adult ticket, # 860338. I know because I have still have it, he did not want it after I explained his ticket was not a valid rain check. Hundreds of people exchanged their yellow adult tickets for tickets for future events or even got refunds by mailing them in. (Those yellow tickets are number 767014-767807).

Winchester Speedway has no interest in taking anyone's money, and have always, and will always, refund money from shows like that one that are completely rained out. Any race track would not be in business very long if they gave refunds or exchanges for rain checks FROM EVENTS THAT WERE RUN AND NEVER RAINED OUT.

I could tell that "BigBudMan" was disappointed, but what are you supposed to do? The hundreds of other people that brought the right rain check back or sent in for refunds can easily testify to the fact that they were treated more than fairly. In fact, numerous times we exchanged them for other "lesser value" events and handed money back through the window (and I've been to other tracks where that doesn't happen, you just get the lesser value ticket).

Anyone holding one of these rainchecks can still use them or get a refund by contacting the speedway.

That's the tough thing about this side of the business...you try to be fair and you get thrown under the bus. If I hadn't come on here, you would have never heard the whole truth about his experience. Isn't it amazing when you hear the other half of the story.

I'm not interested in casting any stones at "BigBudMan"...I'm just here to protect the integrity of Winchester Speedway. I believe he made an honest mistake, by bringing the wrong ticket stub. I believe he was embarrassed when I showed him the paper work from the rain-out and the completed Thursday USAC show (which is what his ticket stub was ultimately from). Its just a shame that he was going to make Winchester's intrigity pay for his mistake, by coming on here and unjustly bashing us.

Keeping race tracks open by doing things the RIGHT way is already hard enough, getting ripped for something thats not right makes it even harder.

I encourage you all to support your local race tracks, especially the one's that try to treat you fairly.

I also encourage anyone to contact me directly through winchesterspeedway.com or craracing.net about this or any other issue.

Thanks,

R. J. Scott,
CRA/Winchester Speedway
Thanks for doing a great job explaining that, the same story I got that day. I left the ticket with you to remind you how you handled the situation. I was not confused ,I have had the same ticket all year in the same spot. It is a shame thats how you address a customer complaint, that was the point all along. So again great job resolving the problem. Sincerly Brent Furay aka BIGEBUDMAN