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I think it adds both drama and action. The drama that something happened, then the drama of will they be able to get it fixed in time, then the drama of how far will they be able to advance when they restart in the back. There's action of getting to/from the work area, the action in the work area, then the action when they try to advance as far as they can.
I think most people at the races are there for the aforementioned action and drama, not necessarily to buy tshirts. So I think most fans would rather have the action and drama that work areas provide over the extra 2 minutes to buy tshirts.
Sometimes I get sick of yellows and work areas too, but overall I think the good outweighs the bad.
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