What confuses me most at this time is : Why no response from Flo to address the concerns? If my company was launching a new product I would think first impression was huge. Why nothing along the lines "we are working to correct, or our product works best with, or using brand Y will likely cause your problem"....Silence makes you go HMMMMM?

If I have missed a reply from Flo instead of toasting me, direct me to the information!