Still waiting for my call back as well - my lady understood but said she couldn't find anything other than the $24.95 price in her info (of course she can't). I said I wished I would have taken a picture of my TV when it asked about the confirmation price. She informed me that it could have been a price of something airing at the time since I ordered it ahead of time -- she said, "like an adult video - they are $9.95".

My point is just like yours ONLY DIRT, their error shouldn't be our problem. If us Insight customers were informed the lower price, that's what we agreed to pay. Now mind you on that same bill, I actually had a UFC charge that I'm not disputing because I knew what I was paying (that was a hefty charge). Give what us what you advertised, that's all. I'm going home to snoop on my DVR and see if I can find anything that would indicate what purchase price it confirmed the day of purchase. Probably won't find anything, but I'm going to look.

We'll see what comes of it. If they made an offer like they did with ROSS, I'd gladly accept and chalk it up to an error on their part as well as my stupidity for not double checking when I knew there was a rate discrepency. Hope all turns out well...