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The problems may be the connection speed. When it first started the video and audio was as good as I would expect for a web feed. I am in a hotel on wireless internet connection and I noticed the more car doors slam the worse my feed gets= more users here in the hotel means slower connection.
Sometimes refreshing your connection to the internet will get you a faster one, but really the whole concept of the internet makes it fairly unreliable.
Take it easy on them until you find out you don't get your $15 back; these webcasts take considerable effort and I for one really appreciate it not being able to attend.
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