I sent mine back around 8/4. Haven't gotten it back yet. Honestly, I figured it would take about two months to get it back so I haven't been expecting it to show up in my mailbox yet. I understand why they don't give you the money back at the gate....they want you to come back and use it towards another show. I wouldn't want the hastle of mailing refunds though..... I wouldn't sweat not getting it yet.