openwheel rob yu r right my customers do have a choice and i do evrything i can to make them happy,,,,,, all of them and to this day i have never advertised, had a web page , or had to chase any workkkkkkkkk.......... all happy customers , repeat business and word of mouth........i dont tell them not to come back or buy from me if they have a complaint..........and yes i have had complaints......i dont look for excuses or have others try to make one for me...