Originally Posted by dirtywhiteboy:
The outstanding postal system we have in this country destroyed my copy of this months issue of Sprintcar and Midget magazine. I say destroyed because the first 31 pages (yes 31 ages) are torn. Infact the first 10 pages have 2 elongated holes, one at the top and one at the bottom. After contacting the post office I was told they are not responsible for damaged mail if it's not insured.
So my options are limited. I can ask for another issue of the magazine sent at Sprintcar and Midget magazine's cost, I do the same as above but pay for it myself or I could go without.
No wonder people in this country hate the post office so much. Customer service is dead anymore.
File a written complaint with your local postmaster, and continue to do so everytime that you receive damaged mail. Write a letter and send it along with the Compalint form that the post office uses. You'll get some attention from the postmaster; and if the problems continue, remember that the postmaster has a boss, too. Just keep copies of everything that you report. It may take some time, but you will eventually get it fixed.
And let SC&M know of your problem: they may replace the damaged issue, but they also have some leverage with the post office at their end...Just don't give it up as a lost cause........