Quote:
Originally Posted by IndySprintCar
It IS a huge pain to listen to customer complaints thrown from behind the anonymity provided by the online world. But, they are (theoretically, at least) YOUR customers, like it or not.
I've done business long enough to know that a) "customers" are the biggest necessary evil and pain in my butt I've ever ran across and b) without them I wouldn't have a business. So, promoters better just get used to the fact that fans are gonna be the providers of both positive and negative feedback about their tracks. These days, part of their job is to manage that just like they manage hot dog inventory and track prep. It is what it is.
Rudisell from Lawrenceburg has done it better than anyone here in Indiana for several years on this message board as far as I'm concerned.
The ones that don't like it can either a) take their marbles and go home (Miles), b) wither and fall apart (GC?), or c) adapt and adjust ('burg).
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Spot on, great post. This entire thread shows how far removed from reality some really are. Ignoring that a policy is not popular with an important client for your business is an effective way to no longer be in business. This issue has the kiss ass club on one side and burn 'em at the stake crowd on the other. The solution probably lies somewhere in the middle. I don't have the financial assets necessary to buy the place and show everyone how it is done, and I won't claim to know everything needed to do that. Burying your head in the sand, "quit bitchin or they'll close" and "if you're so smart buy the place and you run it" are the kind of reactions that result in a product that isn't what the consumer is looking for. It will not improve if areas that need work are not brought to the attention of the promotor. If they want to stay open bad enough, they will listen and put the effort necessary into improving their product.
I must agree that Dave Rudisell does a tremendous job. Listen to your consumers and those that help produce your program, and promote the hell out of it. My only wish would be some more late model shows and a little more promotion of the stock car classes. I know that will be a really popular statement here. Yes, sprints are the horse that pulls the cart in Indiana, but Gas City is a prime example of what happens when support classes are ignored and neglected. Now all they have is sprints, and when you piss off that crowd too...